Hampton Terrace #1 in Lenox, TripAdvisor.com

At Hampton Terrace Bed and Breakfast in Lenox, MA,  we attempt to make every guest happy for every night they stay with us.   Since 1999, when we bought the inn, that represents 26,300 opportunities to meet or fall short of expectations.

Let us start by saying that we KNOW we cannot please all of the people all of the time….although we try very hard.   It is especially difficult to do that in a 110-year-old historic home, where every room is different and expectations are hard to manage.   For those who are looking for the uniformity and guarantees of a cookie-cutter hotel chain, they may not be prepared for what they find in an inn….a place where such guarantees are replaced by distinct experiences, authenticity and the warm embrace of an innkeeper hoping to earn a repeat guest.

The most reliable source for unsolicited guest reviews has become TripAdvisor.com, a neutral website where every review is published and unedited.   From those public submissions come rankings by city…and we are VERY PROUD that Hampton Terrace has always been listed among the top handful and is now actually rated #1 in Lenox out of more than 30 inns.

This is to take nothing from the inns ranked with us at the top.   We all know that positive reviews are something to be treasured….the average guest who has had a nice stay moves along with his/her life…but the one who found some issue will seek out a place to share that with the world.   So for every negative review posted, every innkeeper knows that there are dozens or hundreds of positive experiences which won't materialize in print to reflect an accurate balance.    So a hearty congrats to those inns who also share our passion to do the best we can by our customers.   And thanks to those of you who have stayed at Hampton Terrace B&B in the Berkshires, have told their friends, have taken the time to post a review, and who compliment us by returning year after year.